Work that happens before the request reaches an application.
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This site is served at two addresses:
docs.rukialabs.com Rukia Labs' own colours
yourorg.rukialabs.com/docs your organisation's colours
Same words, same pages, same build inputs. Only the branding differs — and, less obviously, the path everything is mounted at.
A bulk-enrolment dialog stopped opening. No error, no spinner, nothing — the button simply did not respond. Everything around it worked. It worked in development. It worked against a local preview of the production build. It worked on a colleague's machine.
Then we shipped a fix for something unrelated, and the dialog came back on its own. The search and filter bar stopped working instead.
Every organisation on the platform gets its own address and its own branding. The obvious way to build that is to fetch the branding when the app starts. We did, and it was wrong in a way that took a while to name.